FAQ and support
Use Settings after sign-in to report a problem or suggestion. Iris cannot provide emergency or accident assistance.
How do I import riding data?
Choose a .FIT file from Activities. Iris validates and parses it in the browser, then stores only extracted activity metrics. The original FIT file is not uploaded or retained.
Which saved records are sent when I ask Iris?
Your current question and the needed non-heart-rate training, race, strength, and aero context are sent for the answer. Exact activity and aero-analysis times are reduced to calendar dates; profile time zone, event names and course notes, strength-session titles, and duplicate confirmation-card copy are not sent. Saved recovery, HRV, resting heart rate, body measurements and weight, record-map health coverage, and prior question trends stay excluded unless you select the per-answer checkbox. It resets to off after sending. IDs, filenames, photo keys, pose landmarks, free-text health notes, and earlier question text are never included in external AI context.
What does answer-only mode avoid saving?
Iris does not add that question, response, or response-context summary to chat history, so they disappear after reload. The current question and minimized context are still sent to external AI, and the request still counts against plan and abuse-prevention limits. Feedback is not stored for an answer-only response. A confirmation-card record is stored only if you press its save button. The choice resets to off after sending.
Can an urgent safety question be blocked by a plan limit?
No. A conservative Iris server-side safety classifier covers chest pain, fainting, severe breathing difficulty, self-harm or suicidal intent, overdose, and sudden stroke warning signs before plan and request limits. It returns stop-exercise and emergency guidance without external AI or saved athlete records, does not consume the daily Iris allowance, and does not save the question or response to chat history. If external AI flags another safety risk, Iris discards its normal advice and returns only server-defined safety guidance. This is a precautionary route, not a diagnosis or emergency service.
Can I verify an Iris answer's evidence and external-AI sharing?
Yes. Evidence used lists only the recorded categories the answer actually cited. External AI sharing separately states whether saved health records and question trends were included, whether a fallback followed an attempted connection, or whether the safety rule answered without an external-AI request. Both remain with chat history and the portable JSON export. Iris rejects an external-AI answer that cites a record category that is not available.
Is the recovery score a diagnosis?
No. It is neither a diagnosis nor an individually validated prediction. It organizes today’s self-report and sleep with a transparent decision rule. HRV or resting heart rate is used only when today’s value and at least seven prior personal measurements are available. Activity load and the workload ratio never change the score or exercise-intensity guidance. Speak to a qualified professional if concerning symptoms continue.
Does the record-map percentage score my fitness or recovery?
No. It is the proportion of 15 explicit checklist items that have a record: activity in four recent seven-day windows, recovery check-ins on seven recent days, FTP and weekly hours, and two aero analyses for repeat comparison. Missing data never means poor condition or ability.
How does the race plan set fluid and sodium amounts?
Iris does not prescribe a universal mL/hour or mg/hour rate. The dashboard sweat-rate trial estimates an observation from pre/post body mass, intake and urine entirely in the current browser; it sends and stores nothing. Repeat it in comparable training, then practise a plan that avoids body-mass gain during the event. Individualise sodium for duration, sweat loss, salty-sweat history and the exact product used. Temperature and humidity alone are not WBGT, so follow the organiser’s current heat policy.
What does an aero score measure?
It combines alignment with product-configured comparison bands and capture quality for repeat-photo comparison. The bands are not validated elite norms or your personal optimum. The score is not ability, measured CdA, a wind-tunnel result, or a bike-fit prescription. Static and moving joint angles can differ, so compare the same setup and verify changes dynamically or with a qualified fitter.
Can I delete my data?
Yes. You can delete Iris data, including conversations, photos, and friend connections, from Settings. Cancel a paid subscription in Stripe first if applicable.
How do I contact support?
Use the feedback form in Settings after signing in. For a useful report, include your device, browser, time of the issue, steps, expected result, actual result, and a screenshot with personal information removed.
Urgent safety route
The Iris server-side rule conservatively classifies warning phrases; it does not diagnose their cause. The CDC identifies sudden face drooping, arm weakness, and slurred speech as stroke warning signs requiring an immediate emergency call. The Japan Poison Information Center advises identifying the substance, not inducing vomiting at home, and contacting a poison center after ingestion. Iris therefore returns only its server-defined stop-exercise and local-emergency guidance before plan limits, external AI, saved-record access, or chat persistence. Read the CDC stroke warning signs and Japan Poison Information Center first-aid guidance.
Scientific basis and limits
Iris gives daily self-reported well-being priority because a systematic review found subjective measures responsive to training-related changes, while also noting that monitoring practice and individual subscales matter. A separate methodological review found no evidence for using acute:chronic workload-ratio cutoffs to prescribe training or reduce injury risk. The recovery score therefore starts with today’s self-report at 65% and sleep at 35%. When today’s biometrics and at least seven prior personal measurements are available, the weights become 58% self-report, 32% sleep, and 10% biometrics. The workload ratio and activity load never change the score or exercise-intensity guidance. These weights and thresholds are a transparent, conservative decision rule—not an individually validated predictive model. Read the athlete self-report review and the workload-ratio critique.
Record-map and time-comparison limits
The record map counts completion of 15 explicit record items; it is not a model of ability or condition. Weekly-time comparison calculates only the change in hours. Actual training load also depends on intensity and frequency, while individual adaptation or injury prediction requires transparently reported model development and external validation. Read the review of training-load monitoring, IOC load consensus, and TRIPOD statement.
Aero-position comparison limits
Two-dimensional motion measurement can support repeat knee-angle assessment, but research found systematic differences between static and moving measurements. Lower torso positions may reduce frontal area while also trading off power and physiological function. Iris therefore uses a still image only for repeat comparison against product-configured bands; it does not infer elite level, an optimum position, CdA, or injury risk. Repeat the same capture setup, then verify changes with dynamic measurement, power, breathing, forward vision, control, a qualified fitter, or field or wind-tunnel testing. Read the study comparing 2D, 3D, and static measurements and the study of aerodynamic and physiological torso-angle trade-offs.
Race fueling and heat limits
Iris shows hourly carbohydrate guidance only when a target duration is entered: 30–60 g/hour for 1–2.5 hours, and a practised 60–90 g/hour for longer events when tolerated. It does not prescribe universal fluid or sodium rates; both require comparable-condition sweat-loss testing, and the plan should avoid body-mass gain from overdrinking. Temperature and humidity are not WBGT and omit sun, wind, clothing, sport heat production and acclimatisation, so current organiser guidance takes priority. Read the IOC heat consensus, ACSM fluid-replacement position stand, and exercise-associated hyponatraemia consensus.